Shipping Policy
We offer fast, secure shipping for all laboratory supplies to ensure your research remains on schedule. Our distribution hub in Las Vegas, Nevada, is optimized for rapid dispatch across the United States, utilizing professional carriers experienced in handling sensitive laboratory materials.
Typical processing times for in-stock items are 24-48 business hours. Once your order has been dispatched, a tracking number will be provided via email, allowing you to monitor your shipment in real-time. For high-volume institutional orders, please contact your account manager for coordinated logistics and freight options.
Returns Policy
Due to the sterile nature of our laboratory research products, opened, used, or compromised items cannot be returned under any circumstances. This strict policy ensures the safety and integrity of all supplies distributed to our institutional partners. Unopened items in original, tamper-evident packaging may be eligible for return within 30 days of delivery, subject to a 15% restocking fee. Authorization from our Nevada logistics hub is required prior to shipping any returns; please contact wholesale@702sjx.com for further instructions.